SHIPPING + RETURNS

Shipping is provided via USPS for all Domestic and International orders. All orders are shipped on Wednesdays and Fridays. 

Custom furniture shipped via white glove delivery service. Please contact shop@katiehodgesdesign.com to request a delivery estimate. 

Los Angeles local delivery is available and is considered to be within 40 miles of 90046. If you would like to provide your own arrangements for pickup/delivery, please let us know.

International shipping is currently available for pillows only to the following countries: Canada, Western Europe, Australia, New Zealand and South Africa. Buyer pays all duties and import fees. Please contact us if you are outside these areas and we will let you know if we can ship to you. 

RETURN & EXCHANGE POLICY

Full price items are eligible for return/exchange (read details below). Sale and marked down items are FINAL SALE and do not qualify for a return or exchange.  

Returns must be postmarked back to us within 7 days after receipt of purchase to be eligible.

Returns postmarked back to us within 7 to 14 days after receipt of purchase are eligible for store credit only.

Shipping costs are not refundable and buyer is responsible for return shipping. We highly recommend shipping back to us with tracking and insurance, as we are not responsible for lost packages.

Furniture is not refundable, so please double check your measurements before placing an order. Special orders that have been customized or personalized in any way are non-refundable, and cannot be returned. If you have questions about your item(s) regarding this policy, please email us prior to ordering.

Returned items must arrive in original condition to be eligible for refund. Items that are returned and arrive damaged, used, with an odor, or soiled cannot be refunded. This includes items that are damaged in transit. It is the customer's responsibility to correctly package items to ensure they arrive safely to our returns department. 

If you wish to initiate a return, please email contact@shopkatiehodgesdesign.com for a return authorization number. Returns without an authorization will not be accepted. 

© 2019 by Katie Hodges Design